General Policy Overview

At Wheelz Connect, we strive to ensure a fair and transparent cancellation and refund process for both renters and hosts. Hosts have the flexibility to create their own cancellation and refund policies. If a host does not specify their own policy, the Wheelz Connect default cancellation and refund policy will apply.

For Renters

Host-Specified Policy

• Adherence to Host Policy: Renters must adhere to the specific cancellation and refund policy set by the host. This policy will be clearly stated in the vehicle listing and booking confirmation.
• Notification: The policy will be clearly stated in the vehicle listing and booking confirmation.

Wheelz Connect Default Policy

• Cancellation Before 7 Days: Full refund minus a 10% administrative fee.
• Cancellation Between 3 to 7 Days: 50% refund of the total rental amount.
• Cancellation Within 3 Days: No refund will be provided.
• No-Show: No refund will be provided.

Refund Process

• Initiating Refunds: Refund requests must be initiated through the Wheelz Connect platform or by contacting customer support.
• Processing Time: Refunds will be processed within 7-10 business days after approval.

For Hosts

Host-Specified Policy

• Custom Policies: Hosts can create their own cancellation and refund policies, which must be clearly stated in the vehicle listing.
• Policy Enforcement: Hosts are responsible for enforcing their own cancellation policies. Any disputes or issues arising from these policies should be resolved between the host and the renter, with Wheelz Connect support available if needed.

Wheelz Connect Default Policy

If a host does not specify a cancellation and refund policy, the Wheelz Connect default policy will apply:

• Cancellation by Host: Hosts must provide a full refund to the renter if they cancel the booking.
• Hosts who cancel a booking within 24 hours of the rental start date will incur a penalty fee equivalent to 20% of the rental amount.

Refund Process

• Initiating Refunds: Hosts must initiate the refund process through the Wheelz Connect platform or by contacting customer support.
• Processing Time: Refunds will be processed within 7-10 business days after approval.

Special Circumstances

Extenuating Circumstances

• Natural Disasters, Illness, or Unforeseen Events: Both renters and hosts can apply for a full refund if cancellations are due to extenuating circumstances such as natural disasters, severe illness, or other unforeseen events. Proof of the extenuating circumstance may be required.
• Approval Process: Each request will be evaluated on a case-by-case basis. Contact Wheelz Connect customer support for assistance.

Dispute Resolution

• Mediation: Wheelz Connect offers mediation services for any disputes arising from cancellations and refunds. Both parties must agree to participate in mediation.
• Final Decision: If mediation does not resolve the issue, Wheelz Connect reserves the right to make a final decision based on the evidence provided.

Policy Updates

• Notification: Any updates to the cancellation and refund policy will be communicated to users via email and updated on the Wheelz Connect platform.
• Effective Date: Changes will take effect immediately upon notification unless otherwise specified.

Contact Us:

• If you have any questions or concerns regarding our cancellation and refund policy, please contact us at support@wheelzconnect.app.

By using Wheelz Connect, you acknowledge that you have read and understood this cancellation and refund policy and agree to adhere to its terms.